Order food and chat with the hotel team from any device.
Stay smart.
Are you at the hotel?
Use your own device to seamlessly navigate your stay at Park Plaza. Simply select your hotel in the menu above to see available services*.
Benefits:
∙ Convenient: message the hotel team 24/7 and order food and drinks online
∙ Rewarding: unlock exclusive benefits and discounts
*Availability of digital services may vary per hotel.
Is my online payment secure?
Yes, all online payments are safely powered by our partner Adyen and are 3D secured.
What forms of payment do you accept?
We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.
I am due a refund, when can I except to receive it?
Once a refund has been processed, it can take up to 14 working days to reach your bank account.
What pet can I bring?
You can bring your Dog to the hotel
How do I book my dog stay?
1. Book your room as you normally would.
2. Open your confirmation email you receive, fill out the pet registration form and return it back to us.
3. Look out for an email from us confirming your dog has been booked in.
4. Read and ensure you have understood our Park Plaza Pets Policy Agreement
5. Check in at reception and sign our pet policy agreement.
6. Head up to your room together and give them some treats for being on their best behaviour.
How much will it cost for my dog to stay?
United Kingdom and the Netherlands: Fixed rate of £/€25 per dog per night
Croatia: Park Plaza Verudela: €15 per day per dog
Croatia: Park Plaza Belvedere, Park Plaza Arena, Park Plaza Histria: €20 per day per dog
Germany: Park Plaza Berlin, Park Plaza Nurenberg, Park Plaza Wallstreet Berlin Mitte: €15 per day per dog
Hungary: Park Plaza Budapest: €15 per day per dog
Do you welcome dogs in your public areas?
Yes – just remember to keep them on a lead! If you’re ordering food from the main restaurant or drinking
at the bar, you must sit with your dog in the areas stated on the welcome letter.
Am I allowed to leave my dog in the room while I go out?
If you are going somewhere else in the hotel, yes. Please put up your pet doorhanger while you are out to
ensure housekeeping will not enter the room. Pets should not be left unattended in the room if you are
leaving the hotel.
What size of dogs are not allowed at the hotel?
All types and sizes of dogs are allowed, apart from breeds listed on the Dangerous Dogs Act 1991, listed below
Pit Bull Terrier
Japanese Tosa
Dogo Argentino
Fila Brasileiro
XL Bully
Is there a food/water bowls in the room for my dog?
Yes, we provide two bowls during their stay, one for drinks and one for food.
Where will my dog sleep?
We have comfortable beds for your dog to stay in, so your dog will sleep at least as good as you will! Each
Park Plaza is different, so you will find different beds in each hotel.
How many dogs can I have in my room?
You can have up to two dogs in the room.
Should I bring food for my dog?
Yes. You know best what your pet’s favourite snacks are, so we always advise to take anything you would
give them at home with you for your stay. All our hotels have local shops around the area where you can
find pet snacks and food.
What size dogs are allowed at the hotel?
This will vary depending on the hotel or resort, please contact the hotel directly for further information
My dog and I would like to go and explore the city together, do you have any tips?
Speak to our team, check out our Park Plaza Services App or Digital Services as well as your in-room TV for
the best tips for pet-friendly places in town.
I am allergic to dogs; will I stay in a room where dogs stayed before me?
To ensure the comfort and safety of all our guests, we have designated specific rooms for guests travelling with pets. This allows us to reserve non-pet rooms for those with allergies. If you have an allergy to pets, please notify the hotel in advance, and we will guarantee that you are accommodated in a room that has
not been used by pets. Your well-being is our priority, and we are dedicated to providing a comfortable and allergy-free experience throughout your stay.
Where is the nearest pet-relief area?
If you come out the hotel entrance, you will find plenty of areas to take your dog out.
What if my dog has an accident in the room?
It’s ok, mistakes happen. Just clean up as much of the mess as you can and inform us when you’re next passing reception. Please do not use the bath towels in the room to clear up their mess.
What if my dog damages the room?
There will be a fee for any damages in the room. This will be communicated to you by the hotel.
